Individual/Personal Support

The Personal Support Program provides additional support for people whose needs cannot be sufficiently met by the Emergency Relief program. For more complex problems our caseworkers and counsellors in the Personal Support Program may be able to help.

What does the program offer?

A support worker will take the time to talk to you about your situation and help you to set priorities. The program offers:


skilled support

The opportunity to work in partnership with a skilled support worker

Help with applications

Help with applications for housing, legal, transport, health and education services

Financial Counselling

Support with financial issues in conjunction with Financial Counselling Victoria



Advocacy and Counselling

Counselling is a talking therapy that takes place in a safe and non-judgemental environment

supports and services

Information about the supports and services that may be available in the local area

Supported referrals

Supported referrals to help make connections to community supports such as local interest groups, community houses and other organisations


This program is targeted to people who:

  • Vulnerable clients with a disability or clients experiencing crisis
  • Are on a low income
  • Have complex issues beyond the capacity of our Emergency Relief program
  • Feel they would benefit from working cooperatively with a caseworker

What are the eligibility requirements?

  • Vulnerable clients on a low income
  • Clients who present in crisis
  • Clients who would benefit from seeing a caseworker

Please note: Requests for additional assistance beyond the limits will be considered but are to be made to the Emergency Relief Manager.
Your interviewer can assist with your application

Referrals, Advocacy and Negotiation

This may include:

  • Referrals to other local agencies for food vouchers and material support
  • Referrals to services that can help with complex problems
  • Negotiation with essential service providers such as utility companies
  • Advocacy, where a person has requested that our staff speak to a service or agency on their behalf (ie, ATO, Centrelink, Utility provider)

Privacy

All information is confidential and accessed only by volunteers and staff within the agency. Information can only be passed on to third parties with client’s signed permission.

All files are securely stored and will be securely destroyed seven years after the date of a customer’s last file note.

Contact Us

1A Chelsea Rd
Chelsea,
VIC 3196
Australia

PHONE

TEL: (03) 9772 8939

FAX

TEL: (03) 9772 8923