The Personal Support Program provides additional support for people whose needs cannot be sufficiently met by the Emergency Relief program. For more complex problems our caseworkers and counsellors in the Personal Support Program may be able to help.
What does the program offer?
A support worker will take the time to talk to you about your situation and help you to set priorities. The program offers:
The opportunity to work in partnership with a skilled support worker
Help with applications
Help with applications for housing, legal, transport, health and education services
Support with financial issues in conjunction with Financial Counselling Victoria
Advocacy and Counselling
Counselling is a talking therapy that takes place in a safe and non-judgemental environment
supports and services
Information about the supports and services that may be available in the local area
Supported referrals to help make connections to community supports such as local interest groups, community houses and other organisations
This program is targeted to people who:
- Vulnerable clients with a disability or clients experiencing crisis
- Are on a low income
- Have complex issues beyond the capacity of our Emergency Relief program
- Feel they would benefit from working cooperatively with a caseworker
What are the eligibility requirements?
- Vulnerable clients on a low income
- Clients who present in crisis
- Clients who would benefit from seeing a caseworker
Referrals, Advocacy and Negotiation
This may include:
- Referrals to other local agencies for food vouchers and material support
- Referrals to services that can help with complex problems
- Negotiation with essential service providers such as utility companies
- Advocacy, where a person has requested that our staff speak to a service or agency on their behalf (ie, ATO, Centrelink, Utility provider)
All information is confidential and accessed only by volunteers and staff within the agency. Information can only be passed on to third parties with client’s signed permission.
All files are securely stored and will be securely destroyed seven years after the date of a customer’s last file note.