• 03 9772 8939
  • info@chelsea.org.au
  • 1a Chelsea Rd, Chelsea VIC 3196

Our services

See Services

How You Can Access Our Free Services

Emergency Relief Services

We can help with food vouchers, household bills, school costs, medical expenses and travel expenses

Tax Help

Free help to lodge a return.

Justice of Peace

JP available Tuesday's to certify documents.

Information, Advocacy & Referral

Our friendly and experienced team can talk with you about your needs and explore options for help.

Legal Advice

Peninsula Legal Visit every second Friday.

Financial Capability Mentoring

Budgeting Support and Utility Bill Assistance.

School Relief Program

Text book and stationary assistance. School uniform in partnership with State School Relief and other school related costs.

Case Work

Individual support with qualified professional to help you with personal and practical support.

Emergency Relief Services:

What is Emergency Relief Services?

Emergency relief helps people deal with their immediate financial crisis situation in a way that maintains the dignity of the individual and encourages self-reliance. 

 

ChelCSS can provide emergency relief in the form of material support, food parcels and vouchers, assistance with household bills, travel vouchers and prescriptions

 

Eligibility Criteria:

– Valid ID with current address

 

– Reside within: Aspendale, Aspendale gardens, waterways, Edithvale, Chelsea, Chelsea heights, Bonbeach, Carrum, Patterson lakes.

 

– No appointment is necessary.

 

-A trained volunteer Emergency Relief interviewer will conduct an interview with you to assess your needs. 

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  • -The interviewer may  request information about your rent, bills and income.
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Access to Support Worker Services

The support worker is able to assist with the following: 

    • Complex case management
    • Advocating for clients with third parties (other agencies/real estate’s etc.)
    • MyGov/ Centrelink
    • Form Filling
  • Referrals to external agencies (Launch, Legal etc.)
  • Case conferencing
  • Housing application assistance
  • Short term intensive support (6 sessions)

Privacy:

All information is confidential and accessed only by volunteers and staff within the agency. Information can only be passed on to third parties with client’s signed permission.

All files are securely stored and will be securely destroyed seven years after the date of a customer’s last file note.

Referrals, Advocacy and Negotiation:

This may include:

    • Referrals to other local agencies for food vouchers and material support
    • Referrals to services that can help with complex problems
    • Negotiation with essential service providers such as utility companies
    • Advocacy, where a person has requested that our staff speak to a service or agency on their behalf (ie, ATO, Centrelink, Utility provider) 
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